Shopping information

VAT

VAT (Value Added Tax) is used in all European countries and is much like Sales Tax, GST or any other form of state or local tax applied by most countries throughout the world.

The prices in the shopping cart of this web site are exclusive of the Italian VAT of 21%.
The following is a guide as to when VAT is applied or not applied.

Purchases by private persons in the EU are subject to VAT.

The Rule is:
Client: Private person in EU.
Recipient: Private person in the EU.
VAT of 21% will be added to the order.

The Exception to the Rule is:
Client: Private person in the EU.
Recipient: Private person or company outside of the EU.
No VAT will be added to the order.

NB: Orders being shipped from one EU country to another EU country, and which already include the Italian VAT of 21%, are not subject to any additional VAT, duty or other tax charges in the country of destination.

Purchases by companies in the EU with a valid VAT registration number are not subject to VAT.

The Rule is:
Client: Company in the EU.
Recipient: Private person or company in the EU.
No VAT will be added to the order.

The Exception to the Rule is:
Client: Company in Italy.
Recipient: Private person or company in the EU.
VAT of 21% will be added to the order.

Purchases from outside of the EU are not subject to VAT.

The Rule is:
Client: Private person or company outside of the EU.
Recipient: Private person or company outside of the EU.
No VAT will be added to the order.

The Exception to the Rule is:
Client: Private person or company outside of the EU.
Recipient: Private person or company in the EU.
VAT of 21% will be added to the order.

NB: Shipments to countries outside of the EU may be subject to customs or duty upon their arrival. These costs are at the expense of the client.

 

 

BUYING

You may purchase either online, by fax, telephone or email. Understandably, if you are visiting Venice you may also visit us ‘physically’ - we’re in the heart of the city very close to Saint Mark’s Square. The location guide in the ‘Contact us’ area of this site will show you how to find us.

If you are buying online simply follow the steps in the e-commerce section of this site.
As is normal with most shopping carts, the e-commerce section of this site will initially process your online purchase without VAT.
Depending on which country the order is to be shipped to, and in accordance with what has been stated in the VAT section of this site, the Italian VAT of 20% may or may not then be added to your purchase before finalising the payment part of it.

If you require any additional information or assistance during, or prior to, purchasing please contact us.

 

Merchandise Return Policy
You may return items purchased within 10 days of delivery for exchange or for a full refund.
We will pay the return shipping costs if the return is a result of our error. You will need to pay the shipping costs if the return is not the result of our error.
It is most important that you notify us before you commence any return procedure so that we can assist you in doing so correctly.

Diritto di recesso
La merce acquistata può essere cambiata, o resa e rimborsata, entro 10 giorni dalla data di consegna.
Le spese di rientro della merce sono a carico nostro se il motivo del reso è imputabile ad un errore del negozio. Negli altri casi le spese di rientro sono a carico di chi acquista.
La preghiamo di contattarci prima di restituire la merce.

PAYING

Your online payments are entrusted to PayPal. You do not need to be registered with PayPal to make a payment. Registered or not, PayPal will securely process your payment for you. There are PayPal websites for many countries and in many languages. For further information please visit the principal PayPal website at www.paypal.com

If you are ordering by telephone or fax your credit card information may be given to us at the time you place the order.

If you are ordering by email we suggest that credit card information is not included in the email but communicated to us by telephone or fax.

The dialling code or prefix for Italy is 39. The dialling code or prefix for Venice is 041. The 0 in front of the 41 must be used for all calls: local, national and international.

If you would like to pay by bank (wire) transfer please contact us and we will provide you with our bank details.

PACKING

With very few exceptions, every item that we ship is always double packed.

• Internal packing:
  All the larger pieces, as well as the annual collection flutes, are packed in Instapak® packaging foam which is poured into the parcel and takes the shape of the object before setting. The drinking glasses and small bowls are packed in wrapping paper and Bubble Wrap® and then placed either in individual boxes or in boxes with multiple compartments.
  
  
• External packing:
  All the internal boxes are either placed individually, or grouped together and then placed, in larger external cases.

SHIPPING

We entrust almost all our shipments to the carrier DHL: www.dhl.com - (for some locations we also use Federal Express).
Intercontinental shipments are sent using DHL’s World Parcel Express service which usually has a delivery time of 3-5 working days.
European shipments are sent using DHL’s Road Express services which usually have a delivery time of 4-6 working days. Where deemed necessary by ourselves we also use the World Parcel Express service for some of the European deliveries.
NB: The delivery time indicated is the time taken by the actual carrier to effect delivery once the merchandise has been given to them. The overall delivery time of an order is usually 7-10 days but can stretch to 2-3 weeks where merchandise is not available for immediate despatch. Where items actually need to be made for an order the delivery time can be significantly longer.

All our shipments going to countries not forming part of the EU are sent on a DDU (Delivered, Duty Unpaid)* basis. This means the shipping cost we ask of you covers the packing, shipping door to door, handling and insurance. It is our responsibility to deliver the merchandise to you, intact, to the address you give us. The only costs that are not included in a shipping calculation are Duty, GST or other taxes of a similar nature that your country may ask of you.

Shipments to EU countries are not subject any importation costs.

* DDU is an Incoterms 2000 shipping term. Please see the International Chamber of Commerce web site for further information: www.iccwbo.org/incoterms