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General Conditions

1. General provisions

1.1 These general conditions of sale (“General Conditions”) apply to all distance sales of L’Isola s.r.l. products (“Products” or “Product”) carried out through the www.lisola.com website (”Website”).

1.2 Distance selling of Products under these General Conditions is only available to consumers (”Clients” or ”Client”) being natural persons acting for purposes extraneous to their trade, business, craft and profession, aged over 18.

1.3 The language used to enter any contract of sale through this Website is English.

1.4 Clients are required to carefully read these General Conditions, which are available on the Website to enable Clients to acknowledge, store and reproduce them. A copy of the General Conditions will be sent to the Client by L’Isola s.r.l. according to Section 5.10 below. Contracts of sale executed with Clients will be archived by L’Isola s.r.l. for the retention period required by applicable law.

2. Identification of the vendor

2.1 The vendor is L’Isola s.r.l. with registered office at S.Marco 2970 – 30124 Venezia - Italy, VAT number 00772650271, REA VE-150849, 40.040,00 Euro of corporate capital, fully paid-in.

3. Information on Products and their availability

3.1 Information on Products (along with the relevant Product codes) and relevant prices are available on the Website.

3.2 The Products available on the Website are a selection of items normally available in store; however L’Isola s.r.l. does not provide any warranty to the Client relating to the availability in the stores of the Products available in the Website. Pictures of the Products displayed on the Website may not correspond to their actual appearance; the Client shall therefore rely exclusively on the description of the Product and their characteristics as mentioned in the Website.

3.3 L’Isola s.r.l. reserves the right at any time to limit quantities and/or type of Products available in the Website. The style, models and colours of the Products described on the Website may be changed without notice. During the purchasing process, an automatic response will inform the Client if the order cannot be processed due to the unavailability of the ordered Product; L’Isola s.r.l. is not liable towards the Client in case of unavailability of the Product prior to the execution of the contract.

3.4 The maximum number of pieces for each Product included by the Client in the order proposal is four pieces.

3.5 In no case L’Isola s.r.l. shall be liable for errors occurred due to failure of the Client’s connection to the Website.

4. Price

4.1 The prices of the Products are indicated on the Website in EURO and are inclusive of all applicable taxes and charges. Delivery costs shall be added to the price of the Products and are indicated separately on the order form.

4.2 L’Isola s.r.l. regularly verifies that prices of the Products displayed on the Website are correct; however, L’Isola s.r.l. cannot guarantee the absence of errors. In the event that an error in the pricing of a Product is detected, L’Isola s.r.l. shall refuse the order and offer the Client the opportunity to purchase the Product at the correct price. If the error is detected after the order has been accepted, L’Isola s.r.l. will also offer the Client the opportunity to cancel the order.

5. Execution of the Contract

5.1 The essential characteristics and the price of each Product are displayed on the Website. The information displayed on the Website does not represent an offer by L’isola s.r.l..

5.2 Before submitting an order through the Website, Client shall read carefully all the instructions provided during the purchase procedure (also with regard to the delivery charges, the right of withdrawal conditions and the privacy policy statement), along with these General Conditions.

5.3 To purchase a Product Client must (i) include the selected Product in the ”Shopping Cart” by clicking on the relevant button, (ii) fill in the order proposal, (iii) select the payment modality, (iv) accept the General Conditions and (v) send the order proposal to L’Isola s.r.l. through the Website.

5.4 Sending of the order constitutes a proposal to purchase the selected Product, regulated under these General Conditions and binding for the Client (with no prejudice to the withdrawal right under Section 10). The sending of the order proposal by the Client entails the obligation of the latter to pay the price of the ordered Product(s).

5.5 Any error/change in data entered by the Client in the order proposal may be validated by the latter, following the process described on the Website, before sending the order proposal (by way of example: Client may change the quantity of Products that they intend to purchase by adding or removing one or more Products from their ”Shopping Cart”).

5.6 Without prejudice to the use of data described in the privacy policy statement, the order proposal and the Client’s data related to that order proposal may be kept by L’Isola s.r.l. for the period required by applicable legislation.

5.7 An order proposal may be refused by L’Isola s.r.l. (provided that no consideration shall be due by the Client to L’Isola s.r.l., with the sole exception of those sums mentioned under Section 6 below, if any) within 30 days at its sole discretion, including in case of (i) the Products are not available (with no prejudice to the provision set out under Section 3.3); or (ii) a reported, or suspected, fraudulent or illegal activities, including suspected purchases for commercial purposes; (iii) the Client has not fulfilled his/her obligations deriving from a prior contract executed with L’Isola s.r.l.

5.8 The contract between L’Isola s.r.l. and the Client is executed upon receipt by the Client of the acceptance by L’Isola s.r.l. of the order proposal sent through the process set out on the Website. The acceptance (or the refusal) by L’Isola s.r.l. shall be sent to the Client via e-mail at the address provided by the Client in the order proposal (”Order Confirmation”).

5.9 In case of unavailability of one or more of the ordered Products, the Client will receive an e-mail duly informing him about the unavailability of the Products. In this case the order proposal will be cancelled or partially accepted just in relation to the available Products. In case of partial acceptance, the Client shall pay (or shall be charged, in case of payment through the credit card) only the price of the available Products.

5.10 The Order Confirmation will include a summary of the essential characteristics of the purchased Products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods to exercise the right of withdrawal, including information on the exclusion of the right of withdrawal for personalised Products, the address to which complaints may be addressed, information on support services and on existing commercial terms and a copy of these General Conditions.

5.11 The risk of loss of or damage to the Products shall pass to the Client when the Client (or a third party indicated by the Client and other than the carrier) has acquired the physical possession of the Product.

6. Method of payment

6.1 Payment of the price of the Products included in the order proposal and the relevant delivery charges shall be paid by the Client by credit card, PayPal or by bank transfer.

6.2 L’Isola s.r.l. accepts payments made with the following credit cards: Visa; MasterCard; American Express; Switch; Diners.

6.3 The transactions will be debited from the Client’s credit card only after: (i) the credit card data has been verified; (ii) the authorisation to debit the card has been received from the issuer of the card used by the Client, and (iii) the availability of the Product has been confirmed by L’Isola s.r.l..

6.4 No debit shall be made at the moment of transmission of the order proposal, with the exception of the temporary charge necessary to check the credit card’s validity, if any. It is understood that once the order is executed, the said temporary charge will be cancelled and replaced just by the amount due by the Client. Moreover, also in case the order is cancelled this temporary charge will be definitely cancelled as well.

6.5 L’Isola s.r.l. also accepts payments made by bank transfer to the following IBAN code: IT71U02008 02004 000004510252. All costs and expenses (including bank charges) associated with the bank transfer applied, as the case may be, to the Client by the bank, shall be borne by the Client. Payment shall be due within and not later than 7 (seven) working days from the date of the Order Confirmation.

6.6 In the event that, for any reason, it is impossible to debit the amount due by the Client (or to have the cleared funds received on L’Isola s.r.l.'s bank account, in case of bank transfer) within the due deadline (see point 6.5 above), the contract will not be executed and the order will be cancelled.

7. Transport and delivery

7.1 Products shall be delivered to the address indicated by the Client in the order proposal. The signature of the Client (or of a nominated representative) will be required at the time of delivery. The Courier may request to show an ID to the person receiving the parcel. L’Isola s.r.l. shall not deliver to PO Boxes.

7.2 In case of payment by bank transfer, deliveries shall be sent once the transfer has been received in cleared funds by L’Isola s.r.l..

7.3 For each order, L’Isola s.r.l. shall invoice the Products by email or by post to the Client, pursuant to the applicable laws and regulations. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after the invoice has been issued.

7.4 Delivery charges shall be borne by the Client and are indicated separately on the order form and invoice.

7.5 The purchased Product shall be delivered by a courier service selected by L’Isola s.r.l. (hereinafter, “Carrier”); the purchased Products will be delivered on working days (thus excluding Saturdays, Sundays and local or national holidays) within 30 (thirty) days from the date of the Order Confirmation (except that a force majeure event or unforeseeable circumstance occurs). In case the delivery has not occurred within the above indicated term the Client, by sending an e-mail to the e-mail info@lisola.com , may provide L’Isola s.r.l. with a further 7 (seven) days term (or such additional period of time – if any - as may be required by the relevant applicable law, or reasonable in the circumstances) to deliver the Product, provided that, in case of failure to comply with such term, the Client shall be entitled to repudiate the Contract and L’Isola s.r.l. shall, without undue delay, reimburse all sums paid under the Contract.

7.6 At the time of delivery of the Products by the Courier, the Client (or a nominated representative) is required to verify: that the number of items being delivered corresponds to that indicated on the delivery note; and (ii) that the packaging and its seals are intact, undamaged, not wet or altered in any manner. Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note. Except to the extent permitted under applicable laws, once the Courier’s document has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the delivered parcel provided that the Client is entitled to subsequently raise objections in relation to the any other features related to the Products in accordance with the conditions set forth under Section 13 below.

8. Dispatching and delivery confirmation

8.1 L’Isola s.r.l. shall send to the Client a shipping confirmation via e-mail once the Products are dispatched and a further e-mail once the Products have been delivered.

9. Wrapping or packaging

9.1 Products purchased from the Website are delivered with the same L’Isola s.r.l. standard packaging as provided in L’Isola s.r.l. store.

10. Right of withdrawal

10.1 The Client has the right to withdraw from the contract with no reason within 14 (fourteen) days from the date in which the Client (or the representative duly authorized to receive the Product) obtains the physical possession of the Product and, in case of partial deliveries, the last Product.

10.2 To exercise the right of withdrawal, the Client shall, within the term mentioned under previous Section 10.1, send by email, or by ordinary mail

  • the withdrawal form attached herewith, duly filled in and undersigned; or
  • a communication of his/her intention to exercise the right of withdrawal; such communication shall include the following information: (i) indication of the Product for which the Client wishes to exercise the right of withdrawal; (ii) order number; and (iii) in the event that the Client purchased the Products by bank transfer, the Client’s IBAN code to which the reimbursement is to be made; to the following address: L’ISOLA S.R.L. – S.MARCO 2970 – 30124 VENEZIA ITALY Attn.Online Sales Assistant info@lisola.com

10.3 Within 14 (fourteen) days from the communication of withdrawal (sent pursuant to previous Section 10.2) the Client shall return the purchased Product to L’Isola s.r.l. – S.Marco 2970 – 30124 Venezia Italy, via an appropriate method commensurate to the value of the products. The Client shall support the costs related to the returning of the Product to L’Isola s.r.l.. The Client shall only be liable for any diminished value of the Products resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods: therefore, the Client shall not remove any label(s) attached to the Product.

10.4 L’Isola s.r.l. shall reimburse all payments received from the Client, including the possible reasonable costs of delivery without undue delay and in any event not later than 14 (fourteen) days from the day on which L’Isola s.r.l. is informed of the Client’s decision to withdraw from the contract in accordance with this Section 10. Reimbursement shall be executed by L’Isola s.r.l. using the same means of payment as the Client used for the initial transaction, unless the Client has expressly agreed otherwise and provided that the Client does not incur any fees as a result of such reimbursement.

10.5 L’Isola s.r.l. is entitled to withhold the reimbursement until L’Isola s.r.l. has received the Product back, or until the Client has supplied evidence of having sent back the Product, whichever is the earliest.

10.6 Once the Product has been dispatched, the order cannot be cancelled or amended. Dispatched Products can however be returned as set out in this Section 10.

11. Replacement of Products

11.1 Without prejudice to the Client rights according to Sections 10 and 13, L’Isola s.r.l. allows in any case the Client to replace Products purchased on the Website, pursuant to the following procedure:

(I) Once the Product is received, the Client shall promptly contact L’Isola s.r.l. by email at info@lisola.com

(II) Client shall fill in the form provided with the delivered Product which is intended to be replaced, clearly indicating the code of the new Product that the Client wishes to receive (such codes being indicated on the Website);

(III) no later than 14 (fourteen) days from the date of delivery of the Product, the Product to be replaced must be returned by the Client to L’Isola s.r.l. in its original conditions as when delivered. Delivery costs for returning the Product shall be borne by the Client;

(IV) the amount paid by the Client shall be reimbursed by L’Isola s.r.l., through the payment system used by the Client for the purchase, within 14 (fourteen) days after the returned Product has been delivered to L’Isola s.r.l.;

(V) the replacement will be accepted by L’Isola s.r.l. subject to the availability of the new Product requested.

11.2 The replacement will be processed by L’Isola s.r.l. as a new order of the Client subject to the same terms and conditions as set out in these General Conditions for the initial order.

12. Lack of conformity

12.1 If a Product sold by L’Isola s.r.l. has manufacturing defects or in any case of alleged lack of conformity of Products sold by L’Isola s.r.l., the Client must contact Online Support by email to, or by ordinary mail to the following address: L’ISOLA S.R.L. – S.MARCO 2970 – 30124 VENEZIA ITALY Attn.Online Sales Assistant info@lisola.com

12.2 The Client has the right to have the Products brought into conformity, free of charge, by repair or replacement (provided that the Client is entitled to select whether having the Product repaired or replaced within the limits provided by the law), or, in case of failure of one of the remedies above, to have an appropriate reduction in the price of the Products, or the contract cancelled. “In any event, actions intended to assert a lack of conformity not maliciously concealed by L’Isola s.r.l. shall automatically lapse 6 (six) years after the delivery of the Products”.

12.3 In the event that the Client is seeking the Product to be repaired or replaced due to lack of conformity pursuant to this Section 13, delivery costs for returning the Product to be repaired or replaced shall be borne by L’Isola s.r.l., as well as any costs related to the delivery to the Client of the repaired or replacing Product.

13. Guarantee of authenticity and intellectual property rights

13.1 L’Isola s.r.l. guarantees the authenticity of all Products purchased on the Website. Products selling by L’Isola s.r.l. are all rigorously and fully MADE IN ITALY.

14. Applicable law and competent jurisdiction

14.1 These General Conditions and, therefore, the Contracts executed with the Clients, shall be governed by, and will be interpreted in accordance with Italian laws.

14.2. The disputes arising out of, or relating to these General Conditions shall be submitted to the territorial jurisdiction of the competent courts of the place of residence or domicile of the Client. Alternatively, the Client can decide to access to the platform for alternative extra-judicial resolution of disputes provided by the European Commission, available on the website http://ec.europa.eu/odr


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